As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable (if it is not already stated on our site) we will reach out to you via e-mail. If your item(s) are available for immediate shipment (normally within 5 business days) we will process the charges and submit the order for shipment. Please note that your card will be charged within 7 days since placing the order, even for backordered items.
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24-48 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
We do not offer international shipping at this time. We only ship to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.
Buy Baby Buggies offers free shipping on orders $75 and above. We ship through FedEx, UPS and USPS. Ground shipping takes approximately 2-7 business days. If you want expedited shipping, please call or email customer support before placing your order. Please note that shipping during the busy holiday season may take longer than usual.
DAMAGES & DEFECTIVE PRODUCTS:
Please inspect the item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to email@example.com as soon as possible and we will process an insurance claim on your behalf. If the item(s) appears to suffer from a manufacturer defect, you should follow our Warranty procedure:
All items are under the manufacturer's warranty. If an item arrives or becomes damaged within the warranty timeframe you will need to contact the manufacturer directly to resolve. We are not authorized to repair or take back defective products.
CANCELLATIONS & RETURN POLICY:
FREE 30 DAY Return Policy
Our 30-Day return policy applies to all items in our store. Refunds will be issued to the original credit card that you use when placing your order. Products must be returned to us in brand new condition, unused, and in their original packaging. Refunds will not be issued for used, damaged or opened boxes that are returned.
In order to return any merchandise, you must first contact us here at BuyBabyBuggies.com either by phone or by email and have an (RA) Return Authorization Number issued to you and the product must be post-marked within 30 days after receiving the item.
We recommend that customers who decide to make a return request a tracking number from the shipper for their records as we are not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses.
Once the item is received and inspected, refunds will be issued. Return shipping fees are the responsibility of the customer.
If you want to cancel your order, you must cancel prior to shipping. We cannot cancel an order once it has been shipped. If a package is refused the customer is liable for all round-trip shipping and handling fees incurred. The card used to place the initial order will be charged any shipping fees.
Clearance, discontinued or sale items are not eligible for returns or exchanges. Buy Baby Buggies reserves the right to deny a return on a heavily discounted item.
Questions? firstname.lastname@example.org or (888) 448-7265