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Return Policy

CANCELLATIONS & RETURN POLICY:

FREE 30 DAY Return Policy

Our 30-Day return policy applies to all items in our store. Refunds will be issued to the original credit card that you use when placing your order. Products must be returned to us in brand new condition, unused, and in their original packaging. Refunds will not be issued for used, damaged or opened boxes that are returned. 

In order to return any merchandise, you must first contact us here at BuyBabyBuggies.com either by phone or by email and have an (RA) Return Authorization Number issued to you and the product must be post-marked within 30 days after receiving the item.

We recommend that customers who decide to make a return request a tracking number from the shipper for their records as we are not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses. 

Once the item is received and inspected, refunds will be issued. Return shipping fees are the responsibility of the customer.  

If you want to cancel your order, you must cancel prior to shipping. We cannot cancel an order once it has been shipped. If a package is refused the customer is liable for all round-trip shipping and handling fees incurred. The card used to place the initial order will be charged any shipping fees.  

Clearance, discontinued or sale items are not eligible for returns or exchanges. Buy Baby Buggies reserves the right to deny a return on a heavily discounted item. 

DAMAGES & DEFECTIVE PRODUCTS:

Please inspect the item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to support@buybabybuggies.com as soon as possible and we will process an insurance claim on your behalf. If the item(s) appears to suffer from a manufacturer defect, you should follow our Warranty procedure:

All items are under the manufacturer's warranty. If an item arrives or becomes damaged within the warranty timeframe you will need to contact the manufacturer directly to resolve. We are not authorized to repair or take back defective products. We will however try and assist with the return if it is for valid reasons.

 

 

Questions?  support@buybabybuggies.com or (888) 448-7265